The hotel guest experience.  The theme park experience.  The European holiday tour experience.  The health and safety experience.  Pick the odd one out.  Let’s dig into that.

Hey, it’s Andrew, and this is Safety on Tap.

Since you’re listening in, you must be a leader wanting to grow yourself and drastically improve health and safety along the way.  Welcome to you, you’re in the right place.  If this is your first time listening in, thanks for joining us and well done for trying something different to improve! And of course, welcome back to all of you wonderful regular listeners.

This episode is brought to you by the Safety Institute of Australia’s Safetyscape Convention.

Today’s guest Sarah Cuscadden will be sharing her journey of understanding and shaping the health and safety experience in her company, in a half-day masterclass at the 2019 Safetyscape convention, part of the new events offering from the Safety Institute of Australia on from the 21st to 23rd of May in Sydney.  The #SAFETYSCAPE Convention brings together a range of industry partners committed to health and safety to assemble as the largest gathering of Health & Safety professionals across a program of events, workshops, forums.  At the centre of the overall convention is the Safety Institute of Australia’s own two day National Health & Safety Conference: Back to the Future along with the Workplace Health & Safety Show.  

But don’t forget, as I’ve been saying for a while – most of your learning and in turn performance will come from social and experiential learning – so whilst the knowledge you will gain will be great, it’s even better to meet new peers and strengthen relationships with your network, share stories and reflections from your own experience.  I hope to see you in the audience, please come and say hello.

Visit to find out more and get your ticket.

Let’s jump into my chat with Sarah:

Don’t forget to check out and grab your ticket to Sarah and Jen’s pre-conference workshop, to the National Health and Safety Conference itself, or the Workplace Health and Safety Show.  I’ll be at the conference, I hope to see you there!


The big takeaway for me from this conversation is to focus on that idea of an experience.  Not having experience as in what’s on your resume, but the rich and detailed and personal and emotional experience which makes up the fabric of our lives.  Health and safety isn’t famous for creating engaging, memorable, and worthwhile experiences for people.  Why is that? Sarah gave us an insight into how a focus on the health and safety ‘experience’ enabled her organisation to deeply understand their internal customers, and change what they did and how they did it to enhance their experience.  How would a focus like that change things for you and the people you serve?


Grab a copy of the transcript of this episode if you want a resource to read, over at, and you can get transcripts, reflection notes, and more for other episodes if you hunt around the back catalogue at

Thanks so much for listening.  Until next time, what’s the one thing you’ll do to take positive, effective or rewarding action, to grow yourself, and drastically improve health and safety along the way? Seeya!

Here’s your FREE reflection worksheet from this episode.

And here’s your FREE download of the full transcript of this episode.

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